Frequently Asked Questions

Everything you need to know about your CAMILLA AND MARC experience.

What is your return policy for full-priced items?

We offer a 14-day return period from the date of delivery for all full-priced items. Garments must be in original condition, unworn, and with all tags attached.

How long does shipping take within Australia?

Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas.

Do you offer international shipping?

Yes, we ship worldwide via DHL Express. Shipping rates and delivery timeframes vary by region and will be calculated at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.

Can I change or cancel my order after it has been placed?

As we strive to process orders quickly, we are unable to make changes or cancellations once an order has been confirmed. Please refer to our returns policy once you receive your items.